Terms and conditions of use

Shipping fees

The shipping costs are visible during the filing in of the order before the purchase is completed.

Shipments

The delivery of products is done by express courier Bartolini. The delivery time of the products from the date of shipment, changes depending on the destination country.

Purpose and identity of the supplier

www.maiolichepadovani.com/shop/ is the Company website of Maioliche Padovani where you can buy traditional ceramics and customised object of the world famous city of Faenza.
All the items are hand-made produced by our Company:
Maioliche Padovani Via della Punta, 5 - 48018 Faenza (Ravenna) Tel. +39 0546.46097 - Partita IVA: 00426410395 - Email: info@maiolichepadovani.com

Product features

All the essential characteristics of the products covered by orders, included the selling price and the shipping charges, are reported in the online catalogue and visible in the order form before the contract is concluded.

Sales condition

The website www.maiolichepadovani.com/shop/ allows you to visualise the pages in Italian and English languages.

How to buy

It is possible to purchase on the site www.maiolichepadovani.com/shop/ as registered users. The registration entails a number of advantages such as speed up future purchases by using the information already entered and to consult the purchase history. To register:

  • Click on the “Login” in the menu at the top right;
  • Fill in the form with some mandatory data marked with an asterisk.

You can choose the products to buy by surfing among the various dedicated menus or by searching the available products through the search feature.
By clicking the “Add to cart” button related to the desired product, it will be added to your virtual cart. You will be then redirected to the page showing the list of the selected items where you can increase/decrease the quantity of the selected products, empty the cart or add other products.
Once finished the adding of products in your cart, simply click on the “Checkout” button to proceed to the order confirmation by adding the information related to the billing, shipping and payment.
The prices reported on the website are inclusive of VAT.
The shipping costs are not included as they change depending on the total weight of the shipment and the country of destination of the goods.
We suggest you to group all your items in just one order.
We cannot group two distinct orders performed separately therefore the shipment costs will be charged for each order.
Shipments will receive a special attention because they are fragile articles.
Boxes have adequately ample dimensions and your articles will be well protected.

Right of withdrawal

The withdrawal period will expire after 14 days from the delivery date of the products. You can exercise the right of withdrawal in respect of any product purchased through our website www.maiolichepadovani.com/shop/ without any penalty payment.
The withdrawal must be communicated to Maioliche Padovani by email or by registered mail with return receipt to the following address Maioliche Padovani Via della Punta, 5 - 48018 Faenza (Ravenna).
Then after, you have to send back the products to the address of Maioliche Padovani Via della Punta, 5 - 48018 Faenza (Ravenna), without undue delay and, in any case, within 14 days from the day on which you informed us about your withdrawal from this contract.
The deadline is met if you ship back the articles before the expiration of the 14 days period.
The costs for the products return will be at your account while, the price of the returned products will be fully refunded.
The refunds will be made by using the same payment method you used for the initial transaction.
The refund may be suspended until the reception of the goods or until the occurred prove from your part to have sent back the articles.
The right of withdrawal is excluded in the case of purchase of objects specifically produced or personally created for the consumer.

Payment methods

The accepted payment methods are PayPal and Bank Transfer. 

If they payment is done by bank transfer
, the shipment of the articles will be made only after Maioliche Padovani has received the confirmation of the occurred payment; the payment confirmation has to be sent via email including a copy of the transfer issued by the Bank.
If the payment confirmation is not sent within 5 days from the receipt date, the order will be considered cancelled. 

The bank transfer has to be issued in favour of:

Beneficiary: Padovani Maioliche snc
IBAN: IT44Z0854223707013000121132
Bank: Credito Cooperativo Ravennate ed Imolese
BIC: ICRAITRRF20

By PayPal payment, once you have chosen the desired articles, you can automatically pay in few clicks.
For any further clarification and/or assistance, the email address used by Maioliche Padovani for Paypal is: info@maiolichepadovani.com

Orders will be considered confirmed by sending an email from Maioliche Padovani to the buyer.

Safety

Purchases made by credit card are managed by Paypal service: secure and reliable payment.
Advanced anti-fraud technologies protect your transactions.

Applicable law

Every purchase made on the website effectuated on the web site www.maiolichepadovani.com/shop/ is subject to the conditions reported in the Legislative Decree No. 50 of 15/01/92 and its subsequent amendments.
For any other information, please apply to: info@maiolichepadovani.com

Privacy Policy

In accordance with the CODE REGARDING THE PROTECTION OF PERSONAL DATA, the Company Padovani Maioliche informs you that personal and sensitive data you provide, are processed for the fulfilment of fiscal and accounting obligations and for purposes related to the handling of the commercial relationship with the customer and in order to fulfil obligations provided by Laws, Regulations or by the EU Legislations currently in force.
The processing of your personal data can be realised through one or more operations reported in the Article 4, Paragraph 1, Letter a) of the Legislative Decree 196/2003; namely the collection, registration, organisation, storage, consulting, elaboration, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and data destruction.
Data processing is managed by the owner, by the manager and/or by the person in charge with the utmost discretion in order to ensure data security and confidentiality, with or without the support of electronic or automated devices.
Data conferment is required in order to establish a commercial relationship with our Company and to carry out the same; therefore a refusal would imply the impossibility to fulfil it.

Your data may be disclosed to internal and external staff of the Accounting Company that will be specified time by time for the purposes pertaining to the relationship established.
You can exercise your rights at any time in accordance with Article 7 of the Decree 196/2003.
The data controller is:
Maioliche Padovani Via della Punta, 5 - 48018 Faenza (Ravenna) Tel: +39 0546.46097 - Fax: +39 0546.44542 - Email: info@maiolichepadovani.com
Aware of the above mentioned information, the Consumer give his/her consent for the processing of personal and/or sensitive data in compliance with the Articles 13, 23 and 26 of the Data Protection Code.

ARTICLE 7

Right to Access Personal Data and Other Rights

1. The interested party has the right to obtain confirmation of whether or not personal data concerning him/her exist, regardless of their being already recorded and their communication in intelligible form.
2. The interested party has the right to be informed:
a) The source of the personal data;
b) The purposes and methods of the processing;
c) The logic applied to the processing if, the latter is carried out with the help of electronic devices;
d) The identification data of the controller, the data processors and the appointed representative  pursuant to Article 5, Paragraph 2;
e) The entities or categories of entity to whom or to which the personal data can be communicated or that may have learned said data in their capacity of appointed representative in the territory of the State, data processors or person in charge for the processing.
3. The interested party has the right to obtain:
a) Up-date, rectification or, where interested therein, the integration of the data;
b) Cancellation, anonymization or blocking of data that have been processed unlawfully, including those data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
c) Certification that the operations as per letters a) and b) have been notified, also related to their content, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared to the right to be protected.
4. The interested party has the right to object, in whole or in part:
a) On legitimate grounds to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;
b) To the processing of personal data concerning him/her where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.